At Plushorabedding.com, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
1. Return Eligibility
You may request a return within 30 calendar days of receiving your order.
To qualify for a return, the item must:
• Be unused, unwashed, and in its original condition.
• Be returned with the original packaging, labels, and accessories.
• Not show signs of wear, damage, misuse, or alteration.
• Include proof of purchase or your order number.
Returns requested after 30 days from the delivery date will not be accepted.
2. Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
• Final sale items.
• Products that have been washed, used, damaged by the customer, or returned without their original packaging.
3. Return Authorization
Before sending any item back, you must contact our Customer Service team to request return authorization.
Please contact us at:
Email: CustomerService@Plushorabedding.com
Phone: +1 (219) 732-7626
Returns sent without prior authorization may experience delays or may not be accepted.
4. Return Address
Please send approved returns to:
Plushora LLC
1144 E CALVERT ST
SOUTH BEND, IN 46613
United States
5. Return Shipping Costs
Customers are responsible for return shipping costs when:
• They ordered the wrong item.
• They selected the wrong size, color, or style.
• They changed their mind after receiving the order.
• The product is no longer wanted.
Plushora LLC will pay the return shipping costs if:
• The wrong item was shipped.
• The product arrived damaged.
• The product arrived defective.
• The return is the result of our shipping or fulfillment error.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned packages.
6. Inspection Process
Once your returned item arrives at our facility, it will be inspected within approximately 3 business days to verify that it meets the return requirements.
If the return is approved, your refund will be processed promptly.
7. Refund Timeframe
Approved refunds will be issued to the original payment method within approximately 3 business days after the inspection has been completed.
Depending on your credit card issuer or financial institution, it may take an additional 3–10 business days for the refunded amount to appear in your account.
Original shipping charges are non-refundable unless the return is due to our error.
8. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
• Your order number.
• A description of the issue.
• Clear photos of the product and packaging.
We will work with you to provide an appropriate resolution, which may include a replacement, exchange, or full refund.
9. Exchanges
We do not offer direct exchanges. If you would like a different product, please return the eligible item following this policy and place a new order through Plushorabedding.com.
10. Contact Information
If you have any questions regarding returns or refunds, please contact us:
Plushora LLC
1144 E CALVERT ST
SOUTH BEND, IN 46613
United States
Email: CustomerService@Plushorabedding.com
Phone: +1 (219) 732-7626