At Plushorabedding.com, we are committed to providing reliable and efficient shipping services for our customers. This Shipping Policy explains our shipping areas, processing times, delivery estimates, shipping methods, and customer responsibilities.
1. Shipping Area
Plushorabedding.com currently ships orders only within the United States.
We do not offer international shipping at this time. Orders placed with shipping addresses outside the United States cannot be processed or fulfilled.
2. Order Processing Time
All orders are processed after payment confirmation.
Order processing usually takes:
1–3 business days
During holidays, promotional events, or periods of high order volume, processing times may be slightly extended.
Orders are not processed or shipped on weekends or U.S. federal holidays.
3. Delivery Timeframe
After an order has been shipped, estimated delivery time is:
3–7 business days
Delivery times may vary depending on the destination, shipping carrier performance, weather conditions, holidays, and other circumstances beyond our control.
Estimated delivery times are not guaranteed delivery dates.
4. Shipping Methods and Carriers
We use reliable United States shipping carriers to deliver customer orders, including:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx
The shipping carrier and shipping method are selected based on package size, shipping address, delivery efficiency, and availability.
Once your order is shipped, you will receive a confirmation email with tracking information when available.
5. Shipping Fees
Shipping fees, if applicable, will be calculated and displayed during checkout before payment is completed.
Any available free shipping promotions will be subject to the terms and conditions shown at the time of purchase.
6. Customer Shipping Responsibilities
Customers are responsible for providing accurate and complete shipping information at checkout, including:
• Full name.
• Correct delivery address.
• Apartment, unit, or suite number when applicable.
• Valid contact information.
Plushora LLC is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete customer-provided information.
7. Tracking Information
Once your order has been shipped, tracking details will be sent to the email address provided during checkout.
Customers are responsible for monitoring tracking updates and ensuring successful delivery.
8. Lost, Delayed, or Stolen Packages
If your package is delayed, lost, or marked as delivered but cannot be located, please contact us as soon as possible.
We will assist by communicating with the shipping carrier and helping investigate the shipment status. However, Plushora LLC is not responsible for delays caused by shipping carriers, weather conditions, incorrect addresses, or events beyond our reasonable control.
9. Failed Delivery and Returned Packages
If a package is returned to us due to an incorrect address, refusal of delivery, or failure to receive the package, additional shipping costs may apply for reshipment.
Customers may be responsible for any additional fees required to send the package again.
10. Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
Please provide:
• Order number.
• Description of the damage.
• Photos of the damaged product and packaging.
We will review the information and work to provide an appropriate solution.
11. Contact Information
For questions regarding shipping, please contact:
Plushora LLC
1144 E CALVERT ST
SOUTH BEND, IN 46613
United States
Email:
CustomerService@Plushorabedding.com
Phone:
+1 (219) 732-7626